Roullette Terms & Conditions – Complete Membership and Usage Terms

Roullette is an online betting and casino platform that provides entertainment gaming opportunities for members in Bangladesh. These terms and conditions serve as a legal agreement between Roullette and its members.

Every member is responsible for reading these Terms & Conditions carefully before using the roullette website, app, or any of its services. By using the platform, you are considered to have agreed to these terms.

Roullette reserves the right to update these Terms & Conditions at any time. Members will be notified in advance of any significant changes. Continued use of the platform after any changes constitutes acceptance of the updated terms.

• These terms and conditions are written in Bengali, and the Bengali version shall be considered the authoritative version.
• Roullette operates under an international gaming licence.
• In any dispute, Roullette's decision is final — however, members retain the right to appeal.

Each person may only hold one account on Roullette. Creating multiple accounts using the same mobile number, email address, or device is strictly prohibited. Violating this rule may result in all associated accounts being closed and balances forfeited.

All information provided at registration must be truthful and accurate. Roullette reserves the right to close any account opened with false information at any time.

KYC (Know Your Customer) verification must be completed before making a withdrawal. This process requires a copy of your National ID or passport, and is also an important safeguard for your own protection.

• The mobile number used during registration must be active and registered in your name.
• Your account password must not be shared with anyone.
• Any unauthorized access to your account must be reported to Roullette immediately.
• Managing an account on behalf of a third party or placing bets on someone else's account is strictly prohibited.

By registering, you confirm that you are at least 18 years of age. Roullette may request supporting documents for age verification at any time. Failure to provide documentation, or if false information is proven, will result in account closure.

It is your responsibility to ensure that no underage members of your household are able to access the platform. Please take appropriate precautions on any shared devices.

• If an account is registered with a false age, all winnings will be forfeited.
• Allowing minors to place bets is a criminal offense.
• Use parental control software to prevent underage access.

Roullette accepts deposits via bKash, Nagad, and Rocket. The minimum deposit amount is ৳500. Deposits are generally credited to your account instantly, though banking system delays may occasionally extend this to up to 30 minutes.

KYC verification must be completed before making a withdrawal. The minimum withdrawal amount is ৳1,000. Under normal circumstances, withdrawals are processed within 24 hours, though verification requirements may extend this to up to 48 hours.

Roullette requires that the deposit and withdrawal method be the same. If you deposit via bKash, you must also withdraw via bKash — this is a necessary measure to prevent money laundering.

• Withdrawals to third-party accounts or under a different name are not permitted.
• Roullette never charges fees on deposits, though the payment provider may apply their own charges.
• Weekly withdrawal limits are determined by account level.
• Roullette reserves the right to carry out additional verification on any suspicious transactions.

Roullette sets minimum and maximum bet limits for every match and game. These limits are clearly displayed in each market. Please check the limits before placing a bet.

Once a bet is confirmed, it cannot be changed or cancelled unless the cash-out option is active. If a bet was placed in error, contact support immediately — a resolution may be possible in some cases.

Odds change rapidly in live betting. If odds shift at the moment a bet is being placed, Roullette reserves the right to accept or reject the bet at the updated price.

• Bets placed by exploiting technical errors may be voided.
• Roullette reserves the right to void any bet placed at an obviously incorrect price.
• Pre-match bets will not be accepted after a match has started.
• In the event of a tie or no result, the original stake will be refunded.
• In an accumulator bet, if one selection is voided, the remaining selections will still stand.

All bonus offers on Roullette come with their own terms. It is essential to read the relevant terms before claiming any bonus. Accepting a bonus constitutes automatic agreement to its associated terms.

The wagering requirement refers to how many times you must bet the bonus amount before you can withdraw it. For example, a 30x wagering requirement on a ৳1,000 bonus means you must place a total of ৳30,000 in bets before withdrawing.

Every bonus has a set expiry period. Any unused bonus will be forfeited once it expires. Free spins must generally be used within 7 days.

• A member can generally claim any given bonus offer only once.
• If a deposit is withdrawn after a deposit bonus has been claimed, the bonus will also be forfeited.
• Some bonuses are only valid for specific games — this will be stated in the respective bonus details.
• Any attempt to claim bonuses through multiple accounts will result in all associated accounts being closed.
• Roullette reserves the right to modify or discontinue any bonus offer at any time.

Roullette expects honest and fair conduct from all members. Any activity that harms the platform's systems or other members is strictly prohibited.

• Arbitrage Betting: Attempting to guarantee a profit by exploiting odds differences across multiple accounts or platforms.
• Bonus Abuse: Creating multiple accounts or providing false information in order to claim bonuses.
• Money Laundering: Using the platform for the purpose of money laundering.
• Hacking or Manipulation: Attempting to influence the system through software, bots, or any other technical means.
• Match Fixing: Placing bets using information obtained through illegally influencing the outcome of a match.
• Using Another Member's Account: Playing under someone else's identity or using another person's account.

Roullette reserves the right to suspend or close an account without notice for any of the following reasons: providing false information, engaging in prohibited activities, failing KYC verification, or acting under a court order.

Members may also choose to temporarily suspend or permanently close their account at any time. Self-exclusion requests must be submitted through support and will take effect within 24 hours.

Make sure to withdraw any remaining balance before closing your account. If Roullette closes an account for stated reasons and no sanctions apply, any valid balance will be returned.

• Balances in suspended accounts are held for a maximum of 90 days.
• Once self-exclusion is active, the member cannot cancel it on their own.
• No new bets are permitted after an account has been closed.

Roullette is an entertainment platform. Roullette is not liable for any financial outcomes resulting from winning or losing bets. Members place bets entirely at their own discretion.

If a bet is lost or an order fails to process due to a technical issue, Roullette will investigate and provide a resolution where reasonably warranted. However, Roullette is not responsible for problems caused by internet connectivity or device-related issues.

• If an error is identified in a game result, Roullette reserves the right to correct it.
• Any financial losses arising from betting are the sole responsibility of the member.
• Roullette is not liable for issues arising from third-party payment systems.

If you have a complaint, contact Roullette's support team first. You can raise your concern via live chat, email, or the ticket system. Most complaints are resolved within 48 hours.

If you are not satisfied with the support team's resolution, you may request the matter be escalated to senior management. This process may take up to 7 business days.

If a dispute remains unresolved, members may escalate it to the International Gaming Arbitration Committee. Roullette is committed to conducting a fair investigation and reaching a fair resolution in all cases.

• When submitting a complaint, please provide your account ID and full details of the incident.
• Please attach any screenshots or evidence you may have.
• The relevant balance may be placed on hold during an ongoing dispute.