Roullette Privacy Policy – How Your Information Is Kept Secure

Some information comes to us naturally when you register and use Roullette. We divide this into two categories — information you provide directly and information collected automatically.

During registration, you provide certain details directly — your name, mobile number, email address, and date of birth. Your national ID information is also required during KYC verification. Without these, full access to Roullette's services is not possible.

Certain technical information is collected automatically while you use the platform. This includes your device type, browser version, IP address, and data on which parts of the site you visited and for how long. This information is used to improve platform performance.

• Identity Information: Name, date of birth, national ID number
• Contact Information: Mobile number, email address
• Financial Information: Mobile banking account number (for withdrawals), transaction history
• Gaming Data: Betting history, win/loss records, favourite games
• Technical Information: IP address, device ID, browser type, login timestamp

Roullette collects information only for specific, legitimate purposes. Every piece of data has a clear reason behind it and is never used beyond that purpose.

If you have consented to marketing communications, your data may also be used to inform you about new offers and bonuses. This consent can be withdrawn at any time.

Roullette follows the highest industry standards to protect your personal data, with security measures in place at both the technical and administrative levels.

All communication between your browser and our servers is encrypted using TLS 1.3 protocol. The padlock icon you see in your address bar is proof of this protection. Sensitive data stored on our servers — particularly payment-related information — is additionally secured with AES-256 encryption.

System access is restricted to authorized personnel only, and every access is logged. Our security team monitors systems 24/7, and independent security audits are conducted at least twice a year.

• Enabling two-factor authentication (2FA) adds an extra layer of security to your account.
• Passwords are stored in hashed form — even Roullette staff cannot see your password.
• If a suspicious login is detected, an automatic alert is sent directly to your mobile.
• Physical security and access controls are maintained across all data centers.

In certain specific circumstances, limited data may be shared with third parties, but only for the purpose of delivering our services and under strict conditions.

• Payment Providers (bKash, Nagad, Rocket): Information necessary to process transactions is shared with payment providers. These providers operate under their own privacy policies.
• Game Providers (Pragmatic Play, Evolution, etc.): Only minimal session data required to run the games is shared — no personally identifiable information.
• Legal Authorities: Roullette may be required to share information with authorities if compelled by a court order or legal investigation.
• Security Services: Certain data is verified with security partners to prevent fraud and money laundering.

Everyone who works with Roullette is contractually bound to uphold the same privacy standards. Third parties are not permitted to use the data they receive for their own business purposes.

Cookies are small text files stored on your device when you visit a website. Roullette uses cookies to make your experience smoother and more personalised. We use three types of cookies.

Disabling essential cookies will prevent the platform from functioning properly. Analytics cookies can be turned off through your browser settings, though some features may be affected.

Roullette believes your data belongs to you — and so does the right to make decisions about it. Under GDPR and international privacy laws, you have certain fundamental rights.

To exercise these rights, contact our support team or privacy@roullette.netto send us an email. Requests are typically responded to within 30 days.

Roullette does not retain your data longer than necessary. A specific retention period is defined for each category of data.

• While Your Account Is Active: All data is retained as it is necessary for the operation of our services.
• After Account Closure: Personal data is deleted within 30 days.
• Transaction Information: Retained for up to 5 years in accordance with financial regulatory requirements.
• KYC Documents: As required by legal obligations, data may be retained for up to 5 years after account closure.
• Betting History: Where a dispute is possible, data may be retained for up to 1 year after account closure.
• Technical Logs: Retained for up to 90 days for security purposes.

Once the retention period expires, data is securely and permanently deleted or anonymized so that no personal identity can be traced.

Roullette may update this Privacy Policy when necessary. Revisions may be required due to legal changes, new technologies, or changes to our services.

Members will be notified via SMS or an in-account notification before any significant changes take effect. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

If you do not agree to the changes, please contact support. You will also have the option to close your account, and any valid balance will be returned to you.